Terms and Conditions

The services provided by Mamma Latte (Toni Zhang-Santomauro- IBCLC) are for lactation support only. The services, advice and information are supported by current evidence-based material. Breastfeeding plans are tailored to the individual circumstances surrounding myself, my baby/babies and family and may not be suitable for others. I understand that the services provided are bound by the IBCLC scope of practice (http://iblce.org/wp-content/uploads/2013/08/scope-of-practice.pdf). Any necessary complications which require medical assistance/advice will be referred onto the appropriate allied health professionals, or redirected back to me and my baby’s doctor. If my baby/babies appear unwell, listless, feverish, lethargic or fussy I need to contact my baby's/babies’ doctor or local emergency department immediately (13HEALTH- 13 43 25 84). 

Conduct - If at any time correspondence between parties becomes disrespectful or rude, Mamma Latte reserve the right to terminate all future contact and only 50% of the payment (if already made) will be refunded.
Complaints - For all complaints please email This email address is being protected from spambots. You need JavaScript enabled to view it. and Mamma Latte will endeavour to find best to find a resolution for me. I agree out of courtesy not to publish defamation comments on social media prior to contacting Mamma Latte, otherwise there will no chance for the complaint/s to be resolved.

Cancellation policy 24 hours before the scheduled time of the appointment. If the appointment is cancelled less than 24 hours, only 50% of the appointment type will be refunded.

 


Appointments are available:

  • Monday- Sunday 8:00 AM -10:00 PM
  • ABN: 58 102 146 906
  • bupa
  • Please contact me to arrange a time (This email address is being protected from spambots. You need JavaScript enabled to view it.)
0490 448 262

About Me

USEFUL RESOURCES

Tongue tie

Breast pump hire

 

Affiliations

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